Returns & Exchanges
At Buddy Brew, we want you to love every cup you brew, which is why we offer a 30-day satisfaction guarantee on all our coffee and equipment. If your order isn't perfect, we are committed to making it right through a swift replacement or refund.
Initiate Your Request
Contact our support team within 30 days of your purchase with your order number and a brief reason for the return or exchange.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label for eligible items.
Pack and Ship
Securely package the items in their original packaging, attach the provided shipping label, and drop the parcel off at any authorized carrier location.
Processing and Refund
Once your return is received and inspected at our roastery, we will process your refund or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing